( )is not a Service Desk activity.
Registering Incidents
Applying temporary fixes
Relating an incident to a Known Error
Solving a Problem
( )不属于服务台(Service Desk)的活动。
A:记录事件(Registering Incidents)
B:应用临时修复(Applying temporary fixes)
C:将事件与已知错误关联(Relating an incident to a Known Error)
D:解决问题(Solving a Problem)
服务台负责处理各种服务事件和服务请求,在某些请求更改时,作为整个IT部门与用户的联络点,记录并管理所有事件。
选项D解决问题不属于服务台的职责范围。