预约成功
Listening 1
Frida Andersson, a manager at Sanderin AB in Stockhom, receives five voice mais isten and decide what each speaker is trying to do.考生如果怕自己错过考试报名时间和考试时间的话，可以 免费预约短信提醒，届时会以短信的方式提醒大家报名和考试时间。
1 ...... A make a compaint
2 ...... B request some information
3 ...... C change an arrangement
D decine an offer
4 ...... E give feedback
5 ...... F confirm arrangements
G make an offer
M ask for permission
Which of the cas do you find difficut to understand? Why?
Dont't forget
eaving answering machine messages
When we eave messages, it is important to be very cean
Prepare the istener for the message
This is Frank arsen from Scandinavian Conferences.
It's 9.30 on Wednesday morning.
I'm ringing about the saes report.
Make requests simpe and poite
Coud you send me the report, pease?
Coud you pease came back?
Give cear contact information
I'm in Hesinki untiFriday
My teephone number is 346 766.
Listening2
Frida tries to return two of the cas. isten and compete the forms beow with one or two words or a number.
Don’t forget: Taking messages
The foowing phrases are usefu for taking messages.
Offering hep
I’m afraid she’s not here today Can I hep you?
I’m afraid he’s visiting a cient. Can I take a message?
Asking for information
Coud I ask who’s caing, pease?
Coud you give me your fax number, pease?
Checking information
Coud you spe that, pease?
So, that’s 27 November:
Promising action
I’ give her the message as soon as she’s back.
I’ ask her to ca you as soon as possibe.
Suggested answers:
Listening 1
1B 2G 3C 4H 5E
Listening 2
1 Trade Fair
2 S 126 25
3 3
4 Tuesday 23/23 November
5 (Kati) Gerse
6 the/your message
7 canceed
8 not avaiabe
9 27 November
10 confirm
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