预约成功
A: I am very sorry to hear that you’ve been havingso many problems, sir.
B: Well, sorry isn’t good enough! What can you doto help me?
A: Well, to begin with, I’d like to ask you a fewquestions if I may?
B: Fine, whatever it takes to get this straightenedout!
气愤的顾客
A：很抱歉听到您有这么多的麻烦，先生。
B：是吗?光抱歉是不够的!你怎么帮我解决呢?
A：好吧，首先请允许我问您几个问题。
B：行，什么都行，只要能解决问题。
