预约成功
A: Hi, this is Ralph Simmons. With whom am Ispeaking?
B: This is Paula Blake, Mr. Simmons. How can I helpyou?
A: I’m hoping you can sort a few things out for me.Could you pull up my account?
B: Certainly, sir. Just tell me your account numberplease.
核查账户
A：你好，我是拉尔夫·西蒙斯。请问您是哪一位?
B：我是波拉·布莱克，西蒙斯先生。请问您有什么事?
A：我希望你能帮我清理些问题。你能查阅一下我的账户吗?
B：当然可以，先生。请告诉我您的账号。
